Refund policy
Returns
We want to make sure you love and enjoy your product but for the off-chance that you don’t, we have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can now request and manage returns from your account. Just enter your email on the Account page and we’ll send you a login link.
Alternatively, please contact us through our Contact page to arrange a return and refund on your purchase. You can also email us at info@badmystic.com with your order number, full name and information on the items being returned.
Refunds are processed excluding the shipping costs paid, and please note that the shipping cost for returning an order for a refund is at the customer’s expense.
You can always contact our friendly customer service team for any questions at info@badmystic.com or via our contact page.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.